Manage Complaints.
Build Trust.
Simplify complaint handling with real-time tracking, faster resolutions, and satisfied customers—all in one place. Perfect for any organization that values customer satisfaction and efficient service delivery.
Track, Resolve, Satisfy
Everything you need to manage complaints efficiently and keep your residents happy
Track
Real-time tracking for every grievance with instant updates and transparent status visibility for all stakeholders.
Resolve
Streamlined workflows for faster resolutions with automated assignments, SLA compliance, and escalation rules.
Satisfy
Close the loop with automated notifications, feedback collection, and comprehensive analytics for continuous improvement.
Multi-User Access
Admin, Manager, and Customer roles with invitation-based access for secure organizational control.
Smart Assignment
Automatically route complaints to the right department based on category and priority levels.
SLA Management
Set response times, track SLA compliance, and get alerts before deadlines are missed.
Real-time Updates
Instant notifications via email, SMS, and in-app alerts for all status changes.
Analytics Dashboard
Comprehensive reporting with insights on resolution times, satisfaction scores, and trends.
Secure & Compliant
Enterprise-grade security with data encryption, audit trails, and compliance features.
How It Works
Simple, streamlined workflow that transforms how you handle complaints
Submit Complaint
Customers submit complaints through web portal, mobile app, or phone with detailed descriptions and photos.
Auto-Assign
System automatically categorizes and assigns complaints to the appropriate department or manager based on rules.
Track Progress
Real-time status updates with SLA tracking, automated escalations, and transparent communication.
Resolve & Close
Managers resolve issues, update status, and notify residents with resolution details and next steps.
Feedback & Analytics
Collect satisfaction feedback, generate reports, and use insights to improve service quality continuously.
Built for Every Stakeholder
Admin
- System configuration & settings
- User management & invitations
- Analytics & reporting
- Workflow automation
Manager
- Complaint assignment & tracking
- Team coordination
- SLA monitoring
- Resolution updates
Customer
- Submit complaints easily
- Track status in real-time
- Receive instant notifications
- Provide feedback
Trusted by Communities Worldwide
See how GrievanceDesk is transforming complaint management for organizations like yours
"GrievanceDesk transformed how we handle customer complaints. Response times improved by 60% and customer satisfaction is at an all-time high."
Sarah Mitchell
Operations Manager, TechFlow Solutions
"The invitation-based system is perfect for our organization. We have complete control over who can access the system while keeping everything transparent."
Robert Johnson
Service Manager, Global Services Inc
"As a customer, I love being able to track my complaints in real-time. The transparency and quick responses have made our service experience so much better."
Emily Chen
Customer, Premium Services
Simple, Transparent Pricing
Choose the perfect plan for your organization. All plans include core features with no hidden fees.
Starter
Perfect for small organizations
Up to 50 customers
- Unlimited complaints
- Real-time tracking
- Email notifications
- Basic reporting
- Email support
Professional
Ideal for growing organizations
Up to 200 customers
- Everything in Starter
- SMS notifications
- Advanced analytics
- SLA management
- Custom workflows
- Priority support
Enterprise
For large organizations
Unlimited customers
- Everything in Professional
- White-label solution
- API access
- Custom integrations
- Dedicated support
All plans include a 14-day free trial. No credit card required.
Start Resolving Complaints the Smart Way
Join hundreds of communities that have transformed their complaint management with GrievanceDesk. Start your free trial today and see the difference.